After you check out online, you will receive a confirmation email with your order number, a summary of your purchase.

If you have not received an order notification email, first check your spam folder and email settings. Still not seeing it? Please contact us at service@hongivey.com

Once your order ships, you will receive a shipping confirmation email that includes a link to track your package.

Good News! We currently do not charge sales tax.

However, it's important to be aware that certain international orders might incur customs duties during the customs clearance process in specific countries and regions.

Please allow additional processing time for special order and personalized products, as they are made just for you.

The shipping cost is influenced by both the total value of your order and the delivery address you furnish.

At the checkout stage, the shipping cost will be automatically calculated, factoring in the specific items you've selected and the shipping address you've provided. This allows you to conveniently view the shipping cost while proceeding through the checkout process.

We offer shipping to all 50 states within the United States. However, please note that we are unable to deliver to PO boxes and APO/FPO addresses.

Simultaneously, we extend our delivery services to over 200 countries worldwide. Learn more by reading our International FAQs.

For details on making a return, please see our Returns & Exchanges FAQs.