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Frequently Asked Questions

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  • What items can I return or exchange?
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  • General return policy.
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  • After I place the order, when can I expect it to be shipped?
  • Are deliveries made to P.O. Boxes or Military APO/FPO addresses?
  • Why does the tracking number appear as invalid?
  • What steps can I take if the tracking indicates delivery, but I haven't received the package?
  • Does HONGIVEY offer shipping services to my country?
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  • How long does international delivery take?
  • Are international orders subject to customs duties/taxes?
  • Distinct requirements of particular countries and regions.
  • How do I apply a promo code to my purchase?
  • Can I use more than one promo code?
  • What are your promo code policies?
  • How far in advance should I order my wedding dress?
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