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Here, you'll find answers to frequently asked questions about shopping in stores and ordering online.

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Frequently Asked Questions

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  • What items can I return or exchange?
  • How do I return items?
  • How do I exchange items?
  • Can I change my order ( Size or Color )?
  • When will I receive my return refund?
  • General return policy.
  • Cancellation Policy.
  • Does hongivey.com offer special financing or layaway plans?
  • What payment methods does hongivey.com accept?
  • I couldn't pay with my credit or debit card.
  • Is hongivey.com trustworthy?
  • Do you accept wholesale?
  • What's my order status?
  • How do I track my order?
  • How is sales tax calculated?
  • How long does it take to ship my order?
  • How much does shipping cost?
  • Where do you ship to?
  • How do I make a return?
  • After I place the order, when can I expect it to be shipped?
  • Are deliveries made to P.O. Boxes or Military APO/FPO addresses?
  • Why does the tracking number appear as invalid?
  • What steps can I take if the tracking indicates delivery, but I haven't received the package?
  • Does HONGIVEY offer shipping services to my country?
  • Do you ship to my country?
  • What are my payment options?
  • How long does international delivery take?
  • Are international orders subject to customs duties/taxes?
  • Distinct requirements of particular countries and regions.
  • How do I apply a promo code to my purchase?
  • Can I use more than one promo code?
  • What are your promo code policies?
  • How far in advance should I order my wedding dress?
  • How far in advance should I order bridesmaid dresses?
  • What is "made to order"?
  • How do I find my size?
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