Skip to content
  • Prom 2025
  • Wedding Dresses
  • Bridesmaid Dresses
  • Homecoming
  • Mother of Bride/Groom
  • Testimonials
Log in
  • Facebook
  • Pinterest
  • Instagram
HONGIVEY
  • Prom 2025
  • Wedding Dresses
  • Bridesmaid Dresses
  • Homecoming
  • Mother of Bride/Groom
  • Testimonials
Log in Cart

Item added to your bag

View bag

how can we help you?

we are here!

Here, you'll find answers to frequently asked questions about shopping in stores and ordering online.

scroll to learn more! contact us

Frequently Asked Questions

  • Jump to:
  • Return Policy
  • Payment Method
  • Company
  • Your Order
  • Shipping
  • International Order
  • As you shop
  • Your account
  • What items can I return or exchange?
  • How do I return items?
  • How do I exchange items?
  • Can I change my order ( Size or Color )?
  • When will I receive my return refund?
  • General return policy.
  • Cancellation Policy.
  • Does hongivey.com offer special financing or layaway plans?
  • What payment methods does hongivey.com accept?
  • I couldn't pay with my credit or debit card.
  • Is hongivey.com trustworthy?
  • Do you accept wholesale?
  • What's my order status?
  • How do I track my order?
  • How is sales tax calculated?
  • How long does it take to ship my order?
  • How much does shipping cost?
  • Where do you ship to?
  • How do I make a return?
  • After I place the order, when can I expect it to be shipped?
  • Are deliveries made to P.O. Boxes or Military APO/FPO addresses?
  • Why does the tracking number appear as invalid?
  • What steps can I take if the tracking indicates delivery, but I haven't received the package?
  • Does HONGIVEY offer shipping services to my country?
  • Do you ship to my country?
  • What are my payment options?
  • How long does international delivery take?
  • Are international orders subject to customs duties/taxes?
  • Distinct requirements of particular countries and regions.
  • How do I apply a promo code to my purchase?
  • Can I use more than one promo code?
  • What are your promo code policies?
  • How far in advance should I order my wedding dress?
  • How far in advance should I order bridesmaid dresses?
  • What is "made to order"?
  • How do I find my size?
  • How do I reset my account password?
  • How do I unsubscribe from email?

Subscribe to our emails

By entering your email, you are signing up to receive HONGIVEY promotional emails. You are also agreeing to our Privacy Policy, You may unsubscribe at any time.

  • Facebook
  • Instagram
  • Pinterest
  • Search
  • account
  • Contact Us
  • Help & FAQs
  • Return/Exchange
  • Shipping Policy
  • About Us
  • Payments
  • Size Guide
  • Refund policy
  • Privacy policy
  • Terms of service
  • Contact information
  • Intellectual property rights
  • © 2024, HONGIVEY
Payment methods
  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • JCB
  • PayPal
  • Apple Pay
  • Google Pay
  • Choosing a selection results in a full page refresh.
  • Opens in a new window.